At Michaels Shop, we believe creating your holiday sanctuary should be as magical and seamless as the season itself. From the moment you select your Angel Tree Topper to the day your Christmas Garland adorns your home, we are committed to ensuring a joyful and secure experience. This policy outlines our shipping and returns process, crafted with care for our global family of holiday enthusiasts.

Shipping Information

We handle every order with the same tenderness as packing a delicate Christmas Figurine or a sparkling Christmas Garland.

Order Processing

All orders are carefully prepared and packed at our fulfillment center. Our processing time is 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve you across the globe (excluding Asia and certain remote regions):

  1. Standard Shipping (Fee: $12.95)
    • Carrier: DHL or FedEx
    • Estimated Delivery: 10-15 business days after dispatch.
  2. Free Shipping (On orders over $50)
    • Carrier: EMS
    • Estimated Delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary based on destination and customs processing. Please ensure your shipping address is accurate to avoid delays.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If something isn’t perfect, we’re here to help.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • How to Start: Contact our customer care team at [email protected] to initiate a return.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

The Returns & Exchanges Process

Follow these simple steps to return or exchange an item:

  1. Contact Us Within 15 Days: Email our customer care team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number and item details.
  2. Receive Instructions & RMA Number: We will respond within 1-2 business days with authorization and a Return Merchandise Authorization (RMA) number. This number must be included with your return.
  3. Pack Your Item Securely: Repack the item in its original packaging with all parts, tags, and accessories. Clearly mark the RMA number on the outside of the package. We recommend using a trackable shipping service.
  4. Ship to Our Address: Send your return package to:
    Michaels Shop Returns
    2456 Brentwood Drive
    Austin, TX 78701
    United States
  5. We Process Your Request: Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email about the status of your refund or exchange.

Email Template for Your Convenience

Subject: Return Request – Order #[Your Order Number]

Dear Michaels Shop Customer Care Team,

I would like to request a return/exchange for an item from my recent order.
Order Number: [Please insert your order number]
Item Name: [e.g., “Crystal Angel Tree Topper”]
Reason for Return/Exchange: [e.g., “Changed mind,” “Item damaged”]

Please advise on the next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Refunds: Timing & Method

We aim to process refunds as swiftly as we dispatch your Christmas Lights.

  • Timing: After we approve your return, your refund will be processed within 10 business days.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Appearance on Your Statement: Depending on your bank or provider, it may take an additional 3-10 business days for the refund to post to your account.

Please note: Original shipping fees are non-refundable.

Items That Cannot Be Returned

To ensure the health, safety, and magic of our festive collection for all customers, the following items are final sale and cannot be returned or exchanged:

  • Christmas Candles & Fragrance Items: For safety and hygiene reasons, all candles and fragrance products are final sale once shipped.
  • Personalized or Custom-Made Decorations: Any item that has been personalized or made-to-order specifically for you.
  • Opened Seasonal Consumables: Such as Advent Calendar contents if the calendar has been opened.
  • Items Not in Original Condition: Products not in original packaging, damaged due to customer misuse, or showing signs of wear.

This policy protects our community, much like our secure payment gateways protect your transaction data.

Damaged, Defective, or Incorrect Items

If your Christmas Nutcracker arrived broken, your Candle Holder was defective, or you received the wrong Christmas Bush, contact us immediately at [email protected]. We will cover return shipping costs and expedite a replacement or full refund. Please include photos in your email.

We’re Here to Help

Our commitment to you doesn’t end at checkout. We’re as responsive in addressing your concerns as we are in offering styling advice for your Christmas Floral Arrangements.

For any questions, please contact our dedicated team:

  • Email: [email protected]
  • Mailing Address: 2456 Brentwood Drive, Austin, TX 78701, United States

We strive to respond to all inquiries within 1-2 business days.

With warmth from our home to yours,
The Michaels Shop Team
Bringing holiday magic to your doorstep, one secure and satisfying transaction at a time.

Last Updated: November 2023