Creating your perfect holiday sanctuary should be joyful and worry-free. We want you to be completely delighted with your Angel Tree Topper, Christmas Garland, or festive figurine. If something isn’t quite right, we’re here to help make it right.

At Michaels Shop, we handle every return with the same care we use when packing a delicate Christmas Figurine or a sparkling Christmas Garland. This policy outlines our straightforward process for returns and exchanges, designed with our global family of holiday enthusiasts in mind.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • How to Start: Contact our customer care team at [email protected] to initiate a return.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

The Returns & Exchanges Process

Follow these simple steps to return or exchange an item:

  1. Contact Us Within 15 Days: Email our dedicated customer care team at [email protected] within 15 days of receiving your order. Please use the subject line “Return Request” and include your order number and details about the item you wish to return or exchange.
  2. Receive Instructions & RMA Number: We will respond within 1-2 business days (just like our order processing time!) with authorization and a Return Merchandise Authorization (RMA) number. This number must be included with your return.
  3. Pack Your Item Securely: Please repack the item in its original packaging, including all parts, tags, and accessories. Place the RMA number clearly on the outside of the package. We recommend using a trackable shipping service.
  4. Ship to Our Address: Send your return package to our fulfillment center at:

    Michaels Shop Returns
    2456 Brentwood Drive
    Austin, TX 78701
    United States
  5. We Process Your Request: Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email about the status of your refund or exchange.

Return Request Email Template

To make the process even easier, you can copy and paste the template below into an email to [email protected].

Subject: Return Request – Order #[Your Order Number] Dear Michaels Shop Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item Name: [e.g., “Crystal Angel Tree Topper” or “Red Velvet Christmas Garland”] Reason for Return/Exchange: [e.g., “Wrong size,” “Changed mind,” “Item damaged upon arrival”] Please advise on the next steps and provide the RMA number and return address. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

We aim to process refunds as swiftly as we dispatch your Christmas Lights and Advent Calendars.

  • Timing: After we approve your return, your refund will be processed within 10 business days.
  • Method: The refund will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or your PayPal account).
  • Appearance on Your Statement: Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to post to your account.

Please note that original shipping fees (for Standard or Free Shipping) are non-refundable.

Items That Cannot Be Returned

To ensure the health and safety of all our customers, and due to the nature of certain festive products, the following items are final sale and cannot be returned or exchanged:

  • Christmas Candles & Fragrance Items: For safety and hygiene reasons, all candles and fragrance products are final sale once shipped.
  • Personalized or Custom-Made Decorations: Any item that has been personalized or made-to-order specifically for you.
  • Opened Seasonal Consumables: Such as Advent Calendar contents if the calendar has been opened.
  • Items Not in Original Condition: Products that are not in their original packaging, are damaged due to customer misuse, or show signs of wear.

This policy is in place to protect our community, much like our secure payment gateways protect your transaction data.

Damaged, Defective, or Incorrect Items

If your Christmas Nutcracker arrived with a broken part, your Candle Holder was defective, or you received the wrong Christmas Bush, please contact us immediately at [email protected]. We will gladly cover the return shipping costs and expedite a replacement or full refund for you. Please include photos of the damaged or incorrect item in your email.

We’re Here to Help

Our commitment to you doesn’t end at checkout. We’re as responsive and helpful in addressing your return concerns as we are in offering styling advice for your Christmas Floral Arrangements.

For any questions about this policy, please contact our dedicated team:
Email: [email protected]
Mailing Address: 2456 Brentwood Drive, Austin, TX 78701, United States

We strive to respond to all inquiries within 1-2 business days.

With warmth from our home to yours,
The Michaels Shop Team
Bringing holiday magic to your doorstep, one secure and satisfying transaction at a time.

Last Updated: November 2023